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Complaints Procedure

We at Morgan Has Solicitors endeavour to give our clients the best service possible. However, if at any point you become dissatisfied or concerned about the service you have received, then you should inform us immediately, so that we can do our best to rectify the matter.

Initially we encourage you to contact the person who has conduct of your matter so that your concerns can be addressed. 

If after this point you are still unhappy you may wish to make a formal complaint. Please complete our online complaint form and refer to our complaints procedure which can be downloaded by clicking HERE. 

If you wish to have this posted or emailed to you please contact our complaints handler at the following email address: Management@morganhas.co.uk who will be more than happy to send you a copy. 

If we are unable to resolve your complaint ourselves then you can contact the Legal Ombudsman who will look at your complaint independently. This will not affect how we handle your case. 

The Legal Ombudsman will only be able to investigate your complaint once you can demonstrate that you have tried to resolve your complaint with us first. 

For more information about the Legal Ombudsman you can contact them directly as follows: 

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Solicitors are regulated by the Solicitors Regulation Authority (SRA). If you have a complaint in relation to our behaviour, for conduct such as dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic, then you can contact the SRA by clicking on the following link for further guidance on how they can assist in addressing your concerns: Solicitors Regulation Authority.