Complaints Procedure
At Morgan Has Solicitors we are committed to providing a fair and high-quality legal service to our clients. We appreciated that there could be times you wish to complain.
If you as a client or prospective client have a concern or a complaint about the service provided at Morgan Has Solicitors, we recommend that initially you contact your case handler or case handler’s supervisor, details of which will be on your Client Care letter.
If they are unable to address your concern to your satisfaction, please direct your complaint to the Complaints Handler Mrs. Ilkay Timur Aydemir at ilkay@morganhas.co.uk.
The Complaints Handler on receipt of your complaint will confirm receipt within three working days and provide you with a copy of the firm’s full complaints procedure.
We will then begin enquiries and within 28 days write to you and tell you the steps taken and the proposed resolution.
If we cannot resolve your complaint to your satisfaction the Legal Ombudsman can help you.
The legal Ombudsman will look at your complaint independently which will not affect how we handle your case.
Please note that before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first.
If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving our final response to your complaint; and
- No more than one year from the date of the act or omission being complained about; OR
- No more than one year from the date when you should reasonably have known that there was cause for complaint.
You can find more information about the Legal Ombudsman contact:
Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk
If you are unhappy with our behaviour, the Solicitors Regulation Authority (SRA) can help.
The SRA will deal with conduct issues such as dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can find more information about the SRA contact:
Solicitors Regulation Authority, The Cube, 199 Wharfside Street,
Birmingham, B1 1RN or DX 720293 BIRMINGHAM 47
Telephone: 0370 606 2555
Website: http://www.sra.org.uk